House Regulations

Dear visitor,

We would like to thank you for your interest in our museum and wish you an enjoyable stay. Before commencing your tour we kindly ask you to take notice of our House Regulations.

Objective and purpose of the House Regulations:
The House Regulations do not only intend to assure that you can enjoy your visit in a peaceful and undisturbed atmosphere but shall at the same time protect the artworks and premises from any damage. By entering any building of the Austrian Gallery Belvedere every visitor acknowledges and accepts these House Regulations and all regulations concerning safety and security.

1. Every visitor of the Austrian Gallery Belvedere is obliged to act according to the House Regulations.
2. Opening times and fees of Belvedere Museum can be obtained from the ticket office. The purchase of a ticket entitles the ticket-holder to a single admission to the museum. Upon request the ticket must be shown to every member of the Museum staff.
3. The admission fee will not be refunded after admission to the museum was granted. The tour fee will not be refunded when the guided tour is missed.
4. Smoking, eating and drinking as well as using mobile phones is strictly forbidden within the Museum rooms.
5. Umbrellas, rain coats, rucksacks and other bulky items must be deposited at the cloakroom. The museum does not accept any liability or responsibility for items deposited at the cloakroom.
6. Photographing and filming artworks and exhibition objects is not allowed.
7. Animals (with the exception of guide dogs) are not allowed inside the museum.
8. Bicycles, scooters or the like must not be taken into the museum.
9. Children under 10 have to be accompanied by an adult.
10. Due to security precautions all exhibition rooms are monitored by cameras. Belvedere reserves the right to disclose this data to public authority or courts.
11. It is strictly forbidden to touch, damage or affect the exhibition objects under any circumstances. Rooms of the Museum must be held clean.
12. The instructions of the Museum and security staff must be followed strictly. Visitors who disobey these instructions or do not act according to the House Regulations may be enjoined from remaining in the museum. In that case the admission fee will not be refunded.
13. Lost property can be collected at the cloakroom (valuables at the security office). Uncollected Property will be handed over to the public lost property office.
14. In the event of an alarm all instructions given by members of the Museum or security staff must be followed strictly and without delay.

Vienna, May 2010