FAQ

Is there anything we can help you with? Here are some answers to frequently asked questions.

 

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Ticket

Are tickets purchased online cheaper?

Yes, the tickets are up to 15% cheaper online.

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What is a time-slot?

A time slot is the set time for your admission to the museum. You choose your time slot from a list of times available when you buy your ticket online or on-site at the ticket offices. The duration of your stay, however, is unlimited.

 

Are there fixed admission times for all three locations?

Yes, to visit the Lower and Upper Belvedere, select your time slot when purchasing your ticket. For the Belvedere 21, you choose the day of your visit, but no fixed admission time.

 

When buying combination tickets, do I also choose a time slot?

Yes, with combination tickets you choose your time slot for the most visited Upper Belvedere, the other locations are visited on the same day before or after the booked time slot. Please note our opening hours.

 

Do I need to reserve a time-slot if I hold an annual ticket, Friends of the Belvedere Card, Bundesmuseum Card, Vienna Pass, Flexi Pass or ICOM Membership Card?

No – please proceed directly to the entrance and show your membership card and an ID; at peak times, however, you may experience a short delay.

 

How can I get my ticket with the NÖ-Card, Ö1-Clubcard, the Kulturpass, and other perks? Can I reserve a time-slot in advance?

Please come directly to the ticket office and show your pass – you will receive your free or discounted admission ticket, including a time-slot, on the spot. Pre-booking a time-slot is in this case not possible.  At peak times, you may experience a short delay.

 

Can I expect long waits for an on-site time-slot?

At peak times, there may be delays. We therefore recommend that you buy your tickets in advance online: To your benefit, you will always have an up-to-date overview of all the available time-slots – and you avoid queuing at the ticket office and can go directly to the entrance.

 

Might I have to wait at the entrance even though I have a valid time-slot ticket?

Yes, in some cases this may occur. However, with your time-slot ticket you will be given priority ahead of visitors who have not yet purchased a ticket.

 

Can I reserve tickets by phone?

No, unfortunately, this is not possible for privacy reasons.

 

I would like to visit the Belvedere with a group. Do I have to reserve a time in advance?

Yes, a reservation is mandatory for groups for all locations, at no charge. For reservation inquiries, contact our booking team.

 

Monday to Sunday: 9 am to 5 pm
T: +43 1 795 57-333
E-Mail: booking@belvedere.at

 

Can I buy a gift card towards any ticket or an annual ticket?

Yes, you can buy the Belvedere Gift Card at ticket offices on-site and top it up with any amount of funds. The gift card allows cashless payment at the ticket offices and museum stores of all Belvedere locations.

 

How can I save online tickets straight to my digital wallet?

Here's how it works for Apple and Android:

1. Click on the wallet icon (Apple Wallet or Google Pay) to save the digital ticket directly to your smartphone.
2. Agree to receive wallet notifications to stay up to date on special offers and information about your visit.
3. On the day of your visit, come directly to the museum entrance and present your online ticket.

 

Is there a group discount?

No, not at the moment.

 

Annual Ticket

Where can I buy the annual ticket?

You can buy the annual ticket either online or at the cash desk.

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How can I determine the activation date of the annual ticket?

The annual ticket is activated with your first visit to the museum and expires one year from that date.

 

How can I renew the annual ticket?

Shortly before your annual ticket expires, you will receive a reminder email with information on how to renew it. You can then transfer the amount due online or renew the card at the Belvedere ticket offices.

 

Can I purchase the annual ticket for someone else?

Yes, you may buy the annual ticket for someone else at either the ticket offices on-site or via the Belvedere website – even as a nicely wrapped present!

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Program

Where can I find information on private tours, and how can I book them?

 

Where can I find information on programs for kids and families?

 

Do adults pay admission to family workshops?

Yes, adults must also purchase a valid event ticket along with admission. An accompanying adult is required to attend (at least one accompanying adult for every three children).

 

Is there a discount for family workshops?

Friends of the Belvedere and annual ticket holders are not entitled to a discount. However, thereduced wienXtra rates apply with a valid kinderaktivcard – please present this card upon arrival!

 

Do I have to book a time-slot in addition to a guided tour?

No – upon receipt of your booking confirmation you are automatically registered for the relevant time-slot of the guided tour period. You can collect your tickets at the ticket office 15 minutes prior to the start of the guided tour.

 

Whom do I contact with questions about the art education program?

The art education team will be happy to help you.

Monday to Friday: 9 am to 12 pm
T: +43 1 79 557-134
M: public@belvedere.at

 

Public Relations

Am I entitled to free admission as a journalist?

Journalists have free access to all exhibitions and locations of the Belvedere if the visit is part of their professional activity. Please note that this requires advance accreditation from the press department.

Accreditation by mail to: presse@belvedere.at

 

How can I get accredited as a journalist?

Accreditation by mail to: presse@belvedere.at

 

Wedding

Are wedding photo shoots permitted at the palace?

In general, yes, except for the photography of bridal couples during opening hours, which is NOT covered by the general photography permit at the Belvedere. All information and costs for wedding photography in the state rooms of the Upper Belvedere can be found here:

Wedding at the Belvedere

 

Am I allowed to do a wedding photo shoot in the palace garden?

Yes, this is allowed but you must obtain permission in advance from the Bundesgärten [Federal Gardens authority].  Information about current fees can be obtained there as well.

Bundesgärten
Contact: Hr. Günter Wimmer
E-Mail: public@bundesgaerten.at

 

General Questions

Can you deposit luggage items for the duration of a museum visit?

No, the storage of luggage is not permitted.

 

Are there lockers at all Belvedere locations?

Yes, you will find lockers, free of charge, at all Belvedere locations.

 

Can I borrow a wheelchair?

Yes, wheelchairs are available, free of charge, at all locations.