Terms & Conditions - for the Online Shop

1.    Company information

1.1.    Österreichische Galerie Belvedere

Wissenschaftliche Anstalt öffentlichen Rechts

Prinz-Eugen-Strasse 27

1030 Vienna

Austria

VATIN: ATU16286800

Company register: FN 192738p, Vienna Commercial Court

2.1.    These General Terms and Conditions (GTC) apply to the purchase of admission tickets, including time-slot tickets, Gold Passes, Friend Memberships and Bundesmuseen Cards, tickets for events and programs, and shop articles via the website www.belvedere.at of the Österreichische Galerie Belvedere (“Belvedere”). These goods and services are collectively referred to below as “offers”.
2.2.     Information on current exhibitions can be found on the website. Belvedere reserves the right to cancel or modify exhibitions. Due to necessary works, such as the installation, dismantling, or modification of exhibitions, parts of the gallery may need to be closed. Belvedere reserves the right to close exhibition areas or individual rooms for safety reasons due to too large visitor numbers and overcrowding.
2.3.    In making an order, the customer accepts the GTC. Only these GTC shall apply. Belvedere does not accept differing conditions unless it has expressly done so in writing.
2.4.    Should individual provisions of these GTC entirely or partially contradict mandatory statutory regulations, the remaining provisions of these GTC shall nonetheless remain valid.
2.5.    A current version of the House Rules is available on the website. By purchasing admission tickets and tickets for events, the customer accepts these House Rules.
2.6.    Belvedere reserves the right to amend and adapt these GTC as necessary. 
2.7.    In the following the terms and conditions applying to all categories are listed and subsequently the terms and conditions differentiated according to the individual product categories are listed.

3.1.    The contract language is German.
3.2.    After selecting the offers and correctly entering all the required information, customers submit an offer to purchase the offers they have selected. An order is only possible if all the fields marked with * (mandatory fields) are completed. Acceptance of the offer by Belvedere shall be effected by sending a confirmation by e-mail to the e-mail address provided.

4.1.    Customers agree to inform third parties whose data they provide to the Belvedere about the processing of their personal data by the Belvedere and to obtain any required consent from such third parties. For example, when purchasing a Gold Pass as a gift.

5.1.    The current prices of offers can be found on the website. All prices include the statutory value-added tax. Belvedere reserves the right to make changes in the pricing.
5.2.    After acceptance of the contract by Belvedere, customers who have purchased admission tickets, cards pursuant to Section IV. or tickets for events and programs will receive an e-mail containing the relevant tickets, which can be stored and printed. Customers must either print out the PDF ticket and bring it with them on their visit or show the QR code on their mobile device at the entrance. It is the customer’s responsibility to present a legibly printed ticket. Tickets that are not legible or contain information that cannot be checked will not be accepted. The customer may only print the ticket once and must take all reasonable measures to prevent the duplication of tickets. 
5.3.     Tickets are transferable before the offers are used. This does not apply to the personalised cards pursuant to Section IV. If tickets are transferred, customers must ensure that the recipients are familiar with the GTC and the House Rules, as these form part of the contract. 
5.4.    Hawking or selling tickets is prohibited. 

6.1.    The information required for the respective discount must be correctly entered in the online form. There is no legal claim to a discount.
6.2.    If a customer makes use of a discount, the customer must present upon entrance an official identity document with a photograph in order to verify his/her entitlement.
6.3.    If a discount was claimed without justification when the contract was concluded, the admission ticket or event booking shall become invalid. However, the customer shall be entitled to pay the difference to the regular ticket price. Otherwise, he/she may be refused admission to the museum or removed from the premises. In this case, the amount already paid shall not be reimbursed, also not partially.

7.1.    Payment shall be made by AMEX, VISA, MasterCard, Diners, PayPal, or Giropay. After sending the order, the purchase is binding and can no longer be cancelled or modified. Statutory rights of withdrawal remain unaffected.
7.2.    All credit card holders are subject to validation checks. Offers are only considered paid once the information provided by the customer has been confirmed as correct and the payment has reached Belvedere in full. Amounts not confirmed by the credit card company will be claimed subsequently.

8.1.    Belvedere shall not be liable to ensure that orders can be made via the website at all times. Belvedere shall not be liable for defects arising for whatever reason (e.g., damage from disturbances, errors, or disruptions or consequential damages) unless these were caused by Belvedere intentionally or through gross negligence.
8.2.    The statutory warranty claims, in particular for consumers, remain unaffected by this.
8.3.    The customer is obliged to provide the required data fully and correctly. The customer shall be liable for any damage resulting from incomplete, incorrect, or unclear information.

9.1.    Belvedere shall be liable for defects within the scope of the statutory provisions.

10.1.    Information on the subject of data protection can be found in the Privacy Policy on the Belvedere website at https://www.belvedere.at/en/data-protection.

11.1.    The contract is exclusively governed by Austrian law under exclusion of international conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.
11.2.    All disputes arising out of or in connection with this agreement are subject to jurisdiction of the Court for commercial matters in Vienna. This does not apply to customers within the meaning of the KSchG (Austrian Consumer Protection Act).

This section applies exclusively to single tickets and combination tickets. Gold Passes, Friend Memberships and Bundesmuseen Cards are subject to the special regulations in Section IV.

1.    Period of Validity
1.1.    Single tickets and combination tickets are valid only for the selected time-slot or day of visit in accordance with Section III. and may only be used once for the respective offer.

2.    Ticket Cancellations/Exchanges
2.1.    Purchased tickets can neither be exchanged nor (partially) refunded but are transferable once to another person prior to the first entry to the museum. 
2.2.    Customers who are consumers within the meaning of the KSchG (Austrian Consumer Protection Act) do not have a right of revocation (right of withdrawal) in accordance with the FAGG (Austrian Distance and Off-Premises Transactions Act) for contracts for services provided in connection with leisure activities, provided that a specific time or period is provided for the performance of the contract in each case (§ 18 para. 1 no. 10 FAGG).

1.1.    Visitors must book a time-slot for the Upper and Lower Belvedere, a day of visit for Belvedere 21. The respective booking is included in the ticket price. Admission is only possible with a ticket valid for the respective location and the booked time-slot or day of visit (with the exception of holders of Gold Passes, Friend Memberships, Bundesmuseen Cards, ICOM Membership Cards, Vienna Passes or Flexi Passes, who present a valid ID). Booking is only possible for a time-slot or day of visit shown as available.
1.2.    With the purchase of a 2 in 1 or 3 in 1-Ticket a fixed admission time is booked for the Upper Belvedere, the Lower and/or Belvedere 21 can be visited on the same calendar day.
1.3.    The time-slot-ticket is transferable, but time-slot-tickets may not be sold.

1.1.    After purchasing a Gold Pass, a Friend Membership or a Bundesmuseen Card, the customer shall receive a mobile ticket via e-mail that is valid for one year, either immediately or from a selected later date. At the customer’s request, a physical card will be sent by mail within 14 days or can be issued at one of the Belvedere ticket desks. The Gold Pass, Friend Membership and Bundesmuseen Card are personalized and cannot be transferred to another person. A valid identity card with photograph must be presented when using these cards.
1.2.    A loss of the card must be reported to crm@belvedere.at (Gold Pass, Bundesmuseen Card) or freunde@belvedere.at (Friend Membership) or directly to the Belvedere ticket desks.
1.3.    Consumers have a statutory right to withdraw from the online purchase of a Gold Pass, a Friend Membership or a Bundesmuseen Card within 14 days of the conclusion of the contract. If consumers have expressly requested that performance of the contract begin before the withdrawal period expires, they must, in the event of withdrawal, pay a proportionate amount for services already provided. For further details, see Appendix I, point 2.2.
1.4.    The instructions on withdrawal for the online purchase of these cards are set out in Appendix I, and the model withdrawal form is set out in Appendix III.

1.    Period of Validity
1.1.    An event ticket entitles customers to a single participation only. There may be additional costs, e.g., for an admission ticket or the use of audio guides (should the customer wish to use them). Tickets for events and programs are only valid for the selected event/program.

2.    Ticket Cancellations/Exchanges
2.1.    Purchased tickets can neither be exchanged nor (partially) refunded but are transferable to another person within the period of validity prior to taking advantage of the offers. Customers who are consumers within the meaning of the KSchG (Austrian Consumer Protection Act) do not have a right of revocation (right of withdrawal) in accordance with the FAGG (Austrian Distance and Off-Premises Transactions Act) for contracts for services provided in connection with leisure activities, provided that a specific time or period is provided for the performance of the contract in each case (§ 18 para. 1 no. 10 FAGG).
2.2.    Belvedere reserves the right to cancel events and programs; the customer will be informed about this in a timely manner by e-mail.

1.1.    Information on delivery and delivery costs is shown directly within the order process.
1.2.    Belvedere reserves the right to make partial deliveries of orders.
1.3.    Goods remain the property of Belvedere until complete payment has been received.
1.4.    Consumers have a statutory right of withdrawal under the FAGG (Austrian Distance and Off-Premises Transactions Act) for online purchases of shop articles pursuant to this Section VI., unless an exception under point 1.5. applies. The instructions on withdrawal for shop articles are set out in Appendix II, and the model withdrawal form is set out in Appendix III.
1.5.    There is no right of withdrawal for goods that are made to customer specifications or clearly tailored to personal needs (§ 18 para. 1 no. 3 FAGG), for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery (§ 18 para. 1 no. 5 FAGG), for audio or video recordings (e.g. CDs, DVDs) that are delivered in a sealed package, provided that their seal has been removed after delivery (§ 18 para. 1 no. 8 FAGG).

1.    Right of Withdrawal
1.1.    Customers who are consumers within the meaning of the KSchG (Austrian Consumer Protection Act) may withdraw from a contract concluded online for the purchase of a Gold Pass, a Friend Membership or a Bundesmuseen Card within 14 days from the day on which the contract was concluded, without giving any reason.
1.2.    To exercise your right of withdrawal, you must inform us (Österreichische Galerie Belvedere, Wissenschaftliche Anstalt öffentlichen Rechts, Prinz Eugen-Strasse 27, 1030 Vienna, Austria; telephone: +43 1 795 57-0; fax: +43 1 79557-121; e-mail: crm@belvedere.at (Gold Pass, Bundesmuseen Card) or office@freunde-belvedere.at (Friend Membership)) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form (Appendix III), but this is not obligatory.
1.3.    You may also exercise your right of withdrawal using the online function available in the footer of our website under “Purchase cancellation”. If you use this online function, we will send you an acknowledgement of receipt on a durable medium without undue delay, including the content of your withdrawal statement and the date and time of its receipt.
1.4.    To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

2.    Effects of Withdrawal
2.1.    If you withdraw from this contract, we will reimburse all payments made by you, including delivery costs where applicable, less any proportionate amount payable under point 2.2. Supplementary delivery costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us will not be reimbursed. Reimbursement will be made without undue delay and no later than 14 days after receipt of your withdrawal statement. We will use the same means of payment as you used for the original payment, unless a different means of payment has been expressly agreed and you incur no costs as a result. No fees will be charged for the reimbursement.
2.2.    If you have expressly requested that performance of the contract begin before the withdrawal period expires and we have begun performance in response to that request, you must, in the event of withdrawal, pay a proportionate amount for the services provided up to the time of withdrawal, provided that we have duly informed you of your right of withdrawal and this obligation to pay a proportionate amount. This amount is calculated in proportion to the services already provided compared with the full extent of the services agreed under the contract, on the basis of the agreed total price.
2.3.    Upon withdrawal, the entitlement to use the card ends and the card will be deactivated.

1.    Right of Withdrawal
1.1    You have the right to withdraw from this contract according to the Special Regulations for Shop Articles pursuant to Section VI. within 14 days without giving any reason.
1.2    The withdrawal period is 14 days from the day on which you or a third person named by you, who is not the carrier, has taken physical possession of the goods. If you have ordered several goods in a single order and these are delivered separately, the withdrawal period is 14 days from the day on which you or a third person named by you, who is not the carrier, has taken physical possession of the last of the goods. If goods are delivered in multiple lots or pieces, the withdrawal period is 14 days from the day on which you or a third person named by you, who is not the carrier, has taken physical possession of the last lot or piece.
1.3    To exercise your right of withdrawal, you must inform us (Österreichische Galerie Belvedere, Wissenschaftliche Anstalt öffentlichen Rechts, Prinz Eugen-Strasse 27, 1030 Vienna, Austria; telephone: +43 1 795 57-0; fax: +43 1 79557-121; e-mail: shop@belvedere.at) of your decision to withdraw from this contract by means of an unequivocal statement  (e.g., letter sent by mail, fax, or e-mail). You may use the attached model withdrawal form (Appendix III), but this is not obligatory.
1.4    You may also exercise your right of withdrawal using the online function available in the footer of our website under “Purchase cancellation”. If you use this online function, we will send you an acknowledgement of receipt on a durable medium without undue delay, including the content of your withdrawal statement and the date and time of its receipt.
1.5    To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

2.    Effects of Withdrawal
2.1    Should you withdraw from the contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of the type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than 14 days after receipt of your withdrawal statement. We will use the same means of payment as you used for the original payment, unless a different means of payment has been expressly agreed and you incur no costs as a result. No fees will be charged for the reimbursement.
2.2    We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is the earlier. You must return the goods or hand them over to us without any undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline shall be considered met if you send the goods before the period of 14 days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if this results from handling of the goods other than what is necessary to establish the condition, properties, and functioning of the goods.

2.    SAMPLE WITHDRAWAL FORM FOR SHOP ARTICLES PURSUANT TO SECTION VI.

(Complete and return this form only if you wish to withdraw from the contract for shop articles pursuant to Section VI.)
 
To
Österreichische Galerie Belvedere
Wissenschaftliche Anstalt öffentlichen Rechts
Prinz Eugen-Strasse 27
1030 Vienna
Austria

For Gold Passes and Bundesmuseen Cards: crm@belvedere.at  
For Friend Memberships: office@freunde-belvedere.at  
For Shop Articles: shop@belvedere.at 
 
I/ we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
 

– Ordered on (*) / received on (*):

 
– Name of consumer(s):

 
– Address of consumer(s):

 
– Signature of consumer(s) (only for notification on paper):

 
– Date:

 
(*) Delete as appropriate.