Visitor Information

Get all the information you need for your visit.

 

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Inhalt 4

 

Information

 

Time slot and day tickets for the Belvedere

The visit to the Upper and Lower Belvedere is only possible with a valid time slot ticket. For the Belvedere 21 you need to choose the day of your visit. Combination tickets are available as day tickets with a time slot for our most visited location the Upper Belvedere. You may visit the other locations on the same day before or after the booked time slot. Select your time slot according to availability when you buy your ticket online or at the ticket office. The duration of your visit is not limited.

You don't need a time slot or day ticket and can go directly to the entrance if you present one of the following tickets or membership cards and a valid ID:

  • Belvedere annual tickets
  • Friends of the Belvedere card
  • Bundesmuseen-Card
  • Vienna Pass or Flexi Pass
  • ICOM Membership Card

We are looking forward to your visit!

 

Kulturpass

The Kulturpass entitles you to free museum admission and a complimentary audio guide.

People at risk of poverty in Austria, asylum seekers and refugees holding a displaced person's ID are entitled to a so-called Kulturpass from the Aktion Hunger auf Kunst und Kultur. Click here to download the Kulturpass mobile app.

You can pick up your free ticket at one of our offices.

 

 

IAA Card

Free admission to our museums with a the IAA Card.

Obtain your free ticket at one of our offices by presenting your membership card.

 

 

Book your private guided tour online

 

Program

 

Go Green

We encourage you to go green when planning your visit: the Belvedere is easily reached by public transportation, and offers as well a charging station for electric cars, a city bike station, and bicycle racks in the immediate vicinity.

 

 

Accessibility for all Visitors

The museum aims to be easily accessible to everyone. Visitors with disabilities are supported in experiencing our programs through sensory-friendly resources. All restroom facilities are gender-neutral to prevent discrimination.

 

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House Rules

 

Avoid Waiting Times

It is busiest between 11 am and 2 pm. We therefore advise you to plan your visit at an off-peak time. The Upper Belvedere opens at 9 am, the Lower Belvedere at 10 am.

 

 

Seating / Wheelchairs

There is some seating in the exhibition rooms. Folding stools are available for visitors at the cloakrooms.

 

 

Visitors with Children

  • It is our pleasure to welcome adults, youths and children to our museum.
  • Parents and guardians are responsible for the behaviour of children and youths.

 

 

Lost Property

Lost property can be collected at the cloakroom ,valuables at the security office. 

 

 

Cloakrooms

  • It is not allowed to enter the museum with outer wear and items such as umbrellas, rucksacks, travel bags and hand bags. All such items may be deposited at the cloakroom. 
  • There are lockers (free of charge).
  • It is not possible to deposit suitcases. 
  • Bag checks take place occasionally.

 

 

Audio Guides

In the Upper Belvedere Audio guides are available by the ticket counter in: German, English, French, Italian, Russian, Japanese, Korean, Spanish Mandarin, Cantonese, Ukrainian

In the Lower Belvedere Audio guides for specific exhibitions are available by the ticket counter in: German and English

We ask that you use personal headphones (standard 3.5 mm connection). Disposable headphones can be purchased if available.

 

Rental Fees

Permanent collection tour Upper Belvedere: € 5,00
Exhibition tour Lower Belvedere: € 5,00

 

 

Eat and Drink

It is forbidden to carry and consume food and beverages in any of our exhibition rooms. Our Schlosscafé, the Parkcafé and the Lucy Bar offer a variety of food and drinks. 

 

 

Photography

  • Photographing and filming in the museum is allowed for private, non-commercial purposes, without the use of flash, tripods or selfie-sticks, as long as the integrity of the exhibits is guaranteed.
  • Excluded from this are rooms,
    exhibitions or individual exhibits marked as having a ban on photography. 
  • You can apply for a permit to film or take photos for academic or reporting purposes from our communications department.

 

 

In the Exhibition Rooms

  • It is not allowed to touch or in any other way cause damage to exhibits.
  • We kindly ask you to refrain from using your mobile phone or talking loudly in the exhibition rooms to avoid disturbing other visitors. 
  • Smoking is not allowed anywhere in the museum.
  • Animals (except guide dogs) are not allowed to be taken into the museum.
 

FAQ

Information on frequently asked questions.

 

FAQ

 

 

House Rules

On entering the museum building, every visitor acknowledges and accepts the house rules as well as regulations regarding safety and security.